Privacy Policy

Lost Coast Getaways ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

Please read this Privacy Policy carefully. By using our services, you consent to the data practices described in this policy. If you do not agree with the data practices described in this Privacy Policy, you should not use our services.

We collect information that you provide directly to us, as well as information that is automatically collected when you use our services.

Information You Provide:

• Personal identification information (name, email address, phone number, mailing address)

• Company information (company name, job title, group size)

• Booking and reservation details

• Payment information (processed securely through third-party payment processors)

• Communication preferences

• Special requests or dietary requirements

• Feedback and survey responses

Information Automatically Collected:

• Device information (IP address, browser type, operating system)

• Usage data (pages visited, time spent, links clicked)

• Location data (general geographic location based on IP address)

• Cookies and similar tracking technologies (see our Cookie Policy for details)

We use the information we collect for various purposes, including:

Service Delivery:

• Process and manage your bookings and reservations

• Communicate with you about your bookings, including confirmations, updates, and reminders

• Provide customer support and respond to your inquiries

• Process payments and prevent fraud

Business Operations:

• Improve our services and website functionality

• Analyze usage patterns and trends

• Conduct research and analytics

• Develop new services and offerings

Marketing and Communications:

• Send you promotional materials, newsletters, and special offers (with your consent)

• Personalize your experience and provide relevant content

• Conduct marketing campaigns and measure their effectiveness

Legal and Safety:

• Comply with legal obligations

• Protect our rights and property

• Ensure the safety and security of our guests and staff

• Respond to legal requests and prevent fraud

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers:

We may share information with third-party service providers who perform services on our behalf, such as:

• Payment processors

• Email service providers

• Analytics and marketing platforms

• Cloud storage and hosting services

• Customer support tools

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Business Transfers:

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Legal Requirements:

We may disclose your information if required by law or in response to valid legal requests, such as court orders or subpoenas.

Safety and Security:

We may share information to protect the rights, property, or safety of Lost Coast Getaways, our guests, or others.

With Your Consent:

We may share your information with your explicit consent or at your direction.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

These measures include:

• Encryption of sensitive data in transit and at rest

• Secure payment processing through PCI-compliant providers

• Regular security assessments and updates

• Access controls and authentication procedures

• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Factors we consider when determining retention periods include:

• The nature and sensitivity of the information

• The purposes for which we collected the information

• Legal and regulatory requirements

• The potential risk of harm from unauthorized use or disclosure

When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies.

Depending on your location, you may have certain rights regarding your personal information, including:

Access: Request access to the personal information we hold about you

Correction: Request correction of inaccurate or incomplete information

Deletion: Request deletion of your personal information (subject to legal and operational requirements)

Objection: Object to certain processing of your information

Restriction: Request restriction of processing in certain circumstances

Portability: Request transfer of your information to another service provider

Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided in the Contact section. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Please note that we may need to verify your identity before processing your request, and certain information may be exempt from these rights under applicable law.

We use cookies and similar tracking technologies to collect and store information about your preferences and activity on our website.

For detailed information about the types of cookies we use, how we use them, and how you can manage your cookie preferences, please see our Cookie Policy.

You can control cookies through your browser settings, but disabling certain cookies may limit your ability to use some features of our website.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

Our website may contain links to third-party websites, services, or applications that are not owned or controlled by Lost Coast Getaways.

We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

This Privacy Policy applies only to information collected by Lost Coast Getaways through our website and services.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

By using our services, you consent to the transfer of your information to these countries. We take appropriate measures to ensure that your information receives an adequate level of protection in accordance with this Privacy Policy.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

We will notify you of any material changes by:

• Posting the updated Privacy Policy on our website with a new "Last Updated" date

• Sending you an email notification (if we have your email address)

• Displaying a prominent notice on our website

Your continued use of our services after such changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Lost Coast Getaways

Shelter Cove, CA 95589

Email: lostcoastgetaway@gmail.com

Phone: (707) 300-0960

We will respond to your inquiry within a reasonable timeframe and in accordance with applicable law.